|There is a SOLE dealer in my area, may I
still purchase directly from SOLE?
Yes, SOLE proudly supports all our retail partners
and will encourage each customer to buy wherever
they feel most comfortable using any option you
choose. You may purchase directly from SOLE Fitness
by calling 866-780-SOLE (7653).
I am needing technical assistance on my
SOLE Fitness Equipment, who should I contact
You should contact the location where you purchased
your equipment or contact SOLE direct. The ?
rst step is to ? ll out our service request
form in the technical support section and hit
the "submit request button" at the
bottom of the page. Your request will be submitted
directly to the service department for immediate
What if I need replacement parts for my
f you are out of warranty and you need a part
for your equipment, you may purchase replacement
parts directly from the SOLE Fitness service
What information should I be prepared to
give to the SOLE Service Department?
In order to better assist you, please provide
the model and serial number for your ? tness
equipment as well as your name, phone number,
address and a brief description of the problem.
This information is required on the SOLE service
Where do I locate the serial number on my
Your serial number is located on the front lower
base of the treadmill or elliptical printed
on a burgundy sticker. Please provide all numbers
and or letters printed on this sticker. Example
Is there any General Maintenance I need
to perform on my SOLE treadmill?
Use a soft, damp cloth or paper towel to wipe
the edge of the belt and the area between the
belt edge and frame if you have a treadmill.
This should be done once a month to extend belt
and bed life. Use water only - No cleaners or
abrasives. A mild soap and water solution along
with a nylon scrub brush will clean the top
of the textured belt. Allow to Dry Before Using.
Also, vacuum underneath your treadmill or elliptical
to prevent buildup. Once a year you should remove
the black motor hood and vacuum dirt that may
What should I use to lubricate the belt
and deck of my treadmill and how often?
Do not re-lubricate your belt and deck with
anything othar than a silicone based lubrication.
If the treadmill is kept reasonably clean it
is possible to expect over 1000 hours before
re-lubing is necessary. You may purchase SOLE
lubrication directly from the SOLE service department.
Does SOLE offer Direct Financing?
We do not offer any direct ?nancing. We do accept
all major credit cards or will accept personal
checks mailed to our of?ce.
Does SOLE have any retailers overseas?
At this time we do not have any dealings or
service outside of the United States and Canada.
Does SOLE match competitors prices?
We are glad to match any advertised price on
the same model. If we cannot verify the price
we will not be able to match it. Special promotions
and other deals speci?c to a website may also
not qualify. For speci?c details about a certain
price please call in and speak to a SOLE representative.